BANDAI official KAMEN RIDER toy information site

Updated on Friday, September 21, 2024: We have stopped accepting inquiries through our dedicated hotline.

February 1, 2024 BANDAI Co., Ltd.



Thank you very much for your patronage of our products.

Regarding the "PREMIUM DX Memorial Laser Raise Riser" (*), which began shipping in December 2023, it has been found that the activated voice contains the following defective products.

① When playing with the first purchase bonus "Black Rays Riser Card (Kekera)" or "Black Rays Riser Card (Berova)" set in the corresponding product, the finish mode special move standby sound and support mode special move standby sound of special move play will be activated. sounds in reverse.
② If you set "DX DISIRE DRIVER" (Sold separately) and "DX Boost Mark II Raise Buckle" (Sold separately) to the applicable product and play, if you pull the trigger of "PREMIUM DX Memorial Laser Raise Riser" during transformation play, "DX Boost" will be activated. The handle sound that is made when operating the handle of "Mark II Raise Buckle" is heard. The sound of "VICTORY" when playing special moves (including playing super special moves recreated from the movie) is low.

(*) PREMIUM DX Memorial Laser Raise Riser
PREMIUM DX Memorial Laser Raise Riser | KAMEN RIDER TOY WEB | BANDAI Official Site (bandai.co.jp)

We sincerely apologize for any inconvenience this may cause to our customers. Regarding the defective products, we will send you a remanufactured product with the audio unit part in which the defect has been corrected. Please note that shipping is only available for products purchased within Japan.

audio unit part


Delivery of partially reproduced audio units for which applications have been accepted is scheduled for around July 2024. Customers who have applied will be contacted when the estimated shipping date has been determined. We apologize for taking up your time and appreciate your understanding. Regarding remanufactured products, in addition to addressing this issue, we will also implement the following changes to improve quality. If you would like to receive a product with these three improvements, please apply using the application form.
① Changes to suppress interruptions in the standby sound when the standby sound continues to sound.
② Change to increase the volume of the transformation sound "BEROBA LOADING READY FIGHT" when using the belobarise riser card.
③ Changed the specification where the attack sound and special attack sound are played when the trigger is pulled when using the Velo Raise Riser card to the specification where only the attack sound is played (the specification where the special attack sound is played when the trigger is continuously pulled is unchanged).

We are currently receiving applications and inquiries from many customers.
Thank you for taking the time to respond.
We apologize for any inconvenience caused to our customers.
Thank you for your understanding.

Updated on Saturday, September 21, 2024:
We have stopped accepting inquiries through our dedicated support desk.

■Shipping
Items are currently being shipped sequentially via Sagawa Express.

*The item will be shipped to the address you provided via the application form or inquiry form.
*Please note that we cannot specify dates and times.
*Delivery dates may be delayed or advanced due to weather and traffic conditions.

[Inquiries regarding products, reproduction products, and shipping]
BANDAI Co., Ltd. BANDAI Customer Service Center
https://www.bandai.co.jp/support/top/